One of my discs cracked so I decided to use the replacement program. Now in the details it says to contact xbox using xbox support and get a number from them but I also found a form that you can use for the program. Is the form still usable or did microsoft stop using them?Do you Need a Form for the Xbox Disc Replacement Program?
Here, just follow the steps on this page. This should answer all your questions, and this is up to date.
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